Hi Team,
I’m extremely disappointed with my experience using the CMF Watch Pro 2.
First, I received a faulty unit right after purchase, and I had to visit the service center to get it replaced — wasting time and effort. Now, within a short period, the replacement unit has also gone completely dead, not charging or turning on.
I contacted your support team, submitted the bill and required images, and was told that pickup would be arranged within 72 hours. It has now been over 94 hours with no action taken. When I followed up through your call service, I was told that pickup is not possible for my pincode — which is unacceptable, considering the product was originally delivered to the same address and pincode.
This entire process has been frustrating. I request immediate action — either arrange pickup, doorstep replacement, or process a refund.
complaint ID- TJ250425271222.
Hoping for a quick and responsible resolution.
Thanks,
Unsatisfied Customer
