Outdoor Cycling Data Not Saved

acsdawson

I’ve been trying to record my cycle commute with the Outdoor Cycle mode.

I don’t activate it until the GPS is connected.

At the end of my ride it shows calories and time but zero distance and when I try to save the activity I get the message “the distance is too short and no data will be saved”

This is very annoying as I cycle betweenn 125 and 130 miles a week.

Anyone got any suggestions

hrry

Hi mate,

Some initial troubleshooting

Press the button the Watch, enter settings>system menu, then click Restart.
Make sure you’re on the latest software version from the CMF Watch.

If this doesn’t help.

Press the button on the Watch, enter settings>system menu>reset

Failing that I’d contact CMF Support for further guidance.

DavidFord_YgsRlRvi6c

It tracks my outdoor walking ok but, if I start an outdoor cycling activity, it starts ok and the activity seems to be tracked the same as for walking but at the end of the activity it always reports “insufficient time …” on the watch or “Not enough data” if started from the phone app. I have tried outdoor walking and outdoor running and both of these are fine, it’s just outdoor cycling that seems to have a bug. and I can’t see this reported elsewhere. Watch software = 1.0.0.70

[LATER]

OK, following the advice above, I restarted (not reset) the watch and went for a ride. It did track the ride so it looks as though the problem is fixed. Surprising sort of issue to have fixed by a restart, but there you go … Thanks hrry

StephenMulrine

A restart didn’t fix this for me. If I started an Outdoor Cycle activity in the phone app, the distance would never increase above zero, and this has been the case for a few weeks. In attempting to isolate the problem to the CMF Watch app or the watch itself, I disabled Bluetooth on the phone to see if the phone app would track an activity properly with the watch disconnected entirely. Started a Running activity in the app and walked around for a minute, worked fine (I could see the distance increasing). So I started an Outdoor Cycle activity, distance also started increasing. I enabled Bluetooth again, the watch reconnected, and I started another Outdoor Cycle activity - seems to be working fine now.